Return & Refund Policy
Cash on Delivery (COD) Policy – Bangladesh
At Shopiengo.com, we offer Cash on Delivery (COD) across selected locations in Bangladesh to make online shopping easy, safe, and reliable for our customers.
🇧🇩 COD Availability
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Cash on Delivery is available within Bangladesh only
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COD service is subject to location coverage by our delivery partners
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Some remote or restricted areas may not support COD
💵 Payment Method
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Customers must pay the full order amount in cash at the time of delivery
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Please prepare the exact amount to ensure a smooth handover
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Partial payment or payment after delivery is not allowed
📦 Order Confirmation
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All COD orders are verified by phone call or SMS before dispatch
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Orders that cannot be confirmed may be cancelled automatically
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Repeated failed or rejected COD orders may result in COD restriction for future purchases
🔍 Product Check at Delivery
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Customers are allowed to check the product in front of the delivery person
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Checking includes:
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Correct product
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Size, color, and quantity
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Visible damage (if any)
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⚠️ Please note:
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After accepting the product, no return will be accepted for change of mind
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Issues related to size, color preference, or personal choice are not eligible for return
🔄 Returns & Exchanges (COD Orders)
Returns or exchanges are applicable only if:
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The product is damaged
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The wrong product is delivered
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The product has manufacturing defects
📅 Return requests must be made within 24 hours of delivery with clear photo/video proof.
🚚 Delivery Failure & Cancellation
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If a customer refuses delivery without valid reason, delivery and return charges may apply
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Unreachable customers or failed delivery attempts may result in order cancellation
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Customers with repeated delivery refusals may be blocked from COD service
🏷️ COD Charges
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COD charges (if applicable) will be clearly mentioned at checkout
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No hidden charges will be added at the time of delivery
🤝 Our Commitment
Shopiengo.com is committed to building a trusted online shopping experience in Bangladesh by ensuring transparency, fair policies, and reliable service for every COD order.
📞 Need Support?
For any questions regarding COD orders, please contact us:
📧 Email: roy.showvon@gmail.com
📱 WhatsApp : +880 1719-880994
🔔 Policy Notice
Shopiengo.com reserves the right to modify or update this COD Policy at any time without prior notice.